Frequently Asked Questions

Choose your pickup, drop-off, date and number of passengers on our booking page. For a successful booking, every passenger needs a valid email address, a mobile phone number and correct flight details.

A one-way booking covers a single journey on the route you choose. A return booking covers both the arrival and the departure journey on the route you choose. Book a return by selecting the return option when you make your booking.

Once your transfer is booked, a confirmation email with a copy of your details is sent to you, and this acts as your transfer voucher. Print it or keep it on your phone, because your driver will ask to see it on arrival. If you do not receive it, check your junk or spam folder, then contact us.

Our transfers are priced per vehicle, and the price includes government taxes. A one-way price covers one journey on the route you booked.

A 10% deposit confirms your booking, and it is non-refundable. Please see our cancellation policy for the balance and for when cancellations are allowed.

Yes. You are responsible for any price increase if the new journey involves a longer distance or time, a different vehicle type, a different resort or hotel, or more passengers.

We track your flight using the flight number you provide, and we review delays using that information. It is very important to give the correct flight number. If you know your flight will be delayed, contact us quoting your voucher number so we can adjust your pickup time.

If you are severely delayed, you may need to make other arrangements. We are not liable for costs caused by flight delays, so please check with your travel insurance provider about reimbursement. Missed flights are not refundable, and if you need a new transfer, you will need to make a new booking.

If your flight is cancelled and you cannot use your transfer, contact us as early as possible. If you tell us at least 24 hours before the original pickup time and your destination has not changed, we will arrange your pickup again at the same cost. We are not liable for costs caused by flight cancellations, so please check with your travel insurance provider.

Your driver will wait for you at the airport holding a placard with your name on it. Many drivers may be waiting at the same time, so check the name carefully.

Call the numbers on your transfer voucher to speak with our office directly. If you have to take other transport because our driver did not arrive at the agreed time and you want to claim a refund, contact us with your receipts. We will consider refunds of additional costs only after a valid receipt has been provided.

Yes. Please tell us about any infants and children before you travel, when you book or by email. Baby seats are arranged separately, so ask us in advance.

You can only travel with the number of passengers stated in your booking. The maximum is shown when you book. There are no exceptions, and if more people arrive than were booked, our driver may refuse the transfer.

Send your cancellation or change request by email or WhatsApp, quoting your voucher number. Bookings can only be cancelled or changed more than 24 hours before the scheduled pickup time. Changing or removing optional extras is also not possible within 24 hours of pickup.

Cancelling more than 24 hours before pickup means your 10% deposit stays non-refundable, and the remaining balance is not payable. Cancelling within 24 hours of pickup means the deposit is forfeited. If you book less than 24 hours before pickup, the cancellation policy applies and the booking is non-refundable. See our cancellation policy for full details.

Approved refunds are paid back to your original payment method within 5 to 10 business days. Bank charges and payment gateway fees are not refunded.